A: Each property will have a pet policy based on the homeowners
insurance and personal preferences. You can check the pet policy of
the listings you are interested in to see if they allow pets. If the
homeowner does in fact allow pets, be aware that there may be restrictions
on the allowable size of pets, and that certain breeds may not be allowed.
(Service animals exempted.) You will be required to sign an addendum to the
lease which outlines all of the conditions for having a pet(s), and pay an
additional security deposit
Q: What are the total move-in fees?
A: If your application is approved you will be notified immeadiately.
You must sign the lease agreement within 1 business days of being notified,
and pay all monies due with certified funds (bank cashier’s check, money order)
made payable to “Rental Property Professionals, Inc.”. Fees include the first
month’s rent, security deposit including any additional for pet(s), and any
other fees specified in the lease agreement. The security deposit is due at
the time that the rental lease is signed regardless of the day of the month.
If your move-in date is during the middle of a month, the pro-rated rent charge
will be due on the first day of the second month you are in the property.
Q: What do I do in an emergency?
A: For FIRE, GAS or Natural Disasters, call 911 immediately!
If you experience an emergency after normal business hours,
please call our office at 530.844.2590
and leave a message.
We receive notification of all messages, and will be back in touch with
you as quickly as possible. Examples of emergencies are active water
leaking, flooding, heater not working, sparks from appliances, fire,
gas odors etc.
Q: What happens if I need to move before the end of my lease?
A: You will be responsible for rent and utilities until a new tenant
is placed, and will have a lease break fee due equal to one half of
one months rent. Once a tenant gives notice we will begin marketing
the property. We expect our tenants to be accommodating with showing
of the property, and we will always give 24 hours advance notice.
Q: What is the procedure on the day I move out?
A: Please bring the keys to our office when you are done moving out.
You will continue to be charged rent for each day that we don't have
the keys back, even if you are no longer living there. Also, be
sure to have the utilities turned off, and give a forwarding address
to the utility companies for your final bills.
Q: When is my rent due and where do I pay it?
A: Rent is due on the 1st of each month and is considered late if not
received by 11:59 PM on the 6th. You will be charged a late fee,
according to your rental agreement, which will automatically be applied
to your account at the time it is levied. Please note that we have a
policy of paying “oldest charges first”, therefore if you do not include
any applicable late fees with your rent, the balance will carry over to
the next month and additional late fees will be incurred. It is important
to pay your late fees within the month to prevent additional late fees
from accruing in the following months.
Your rent payment can be made online, mailed, or brought to our office during business hours at:
Rental Property Professionals, Inc.
3000 Plumas Arboga Road
Plumas Lake, CA 95961
Q: Who do I call for maintenance issues, and what is the homeowner responsible for?
A: In general, the residential lease dictates that the landlord is responsible for the
roof, electrical, plumbing, heating and cooling and appliances. When in doubt, you are
welcome to call our office to ask. We require that all maintenance requests be submitted through your tenant portal.
This helps expedite the handling of your maintenance request.
Q: Who must complete an application, and how much is the application fee?
A: All persons that are 18 years or older, or emancipated minors, must complete a
separate rental application, and each submit a $25 non-refundable application fee.
The application can be completed and paid for on our website.
Your application fee will need to be paid before we start the screening process.
We check your credit report, criminal background, your rental payment history,
and we verify income and employment references.
Q: Will I get new locks when I move in?
A: All locks are re-keyed with each new tenant. Two keys are issued at the
time you take possession of the home. Alterations or replacement of locks
requires our written permission. If you have misplaced your key and find
yourself locked out of your home, you may purchase a replacement copy of your
key during our regular business hours, or you may borrow a key and return it.
If it occurs after business hours, there will be a $100.00 fee for us to open up
the office and get a key for you.